Terms and Conditions

General Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy LLS4U LTD with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘LLS4U’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Frederick Road, Rainham, Essex, RM13 8NS. Our company registration number is 06846805, registered in England and Wales. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meets your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

* Terms and conditions apply including £1,000 claims limit. Excludes business use.
Delivery:

Delivery time frames are subject to credit acceptance, documentation fee payment, all forms being signed and returned, and for personal car leasing and contract hire is subject to the cooling off period being completed. A delivery day and time cannot be issued and fulfilled unless all steps of the contract are completed.

The Financial Services Authority:

The Financial Services Authority (FSA) is an independent non-governmental body, given statutory powers by the Financial Services and Markets Act 2000 and is a company limited by guarantee and financed by the financial services industry.

NB: More information on the Financial Services and Markets Act 2000 can be found on the Office of Public Sector Information website.

The Treasury appoints the FSA Board, which currently consists of a Chairman, a Chief Executive Officer, three Managing Directors, and 9 non-executive directors (including a lead non-executive member, the Deputy Chairman). This Board sets the overall policy, but day-to-day decisions and management of the staff are the responsibility of the Executive.

The FSA is accountable to Treasury Ministers, and through them to Parliament. It is operationally independent of Government and is funded entirely by the firms it regulates. The FSA is an open and transparent organisation and provides full information for firms, consumers and others about its objectives, plans, policies and rules, including through this website. An area of this website provides information specifically for consumers on financial products, regulation and their rights.

Terms & Conditions of Warrantee

1. It is a condition of the Guarantee that your car must be serviced regularly in accordance with the manufacturer’s recommended service intervals. (See Servicing Terms and Conditions).
2. It is your responsibility to establish your car’s manufacturer’s servicing intervals (including interim services where applicable) and ensure your car is serviced and maintained accordingly. If you need any help or advice with this, please call LLS4U Customer Service on 01708 55 66 49*.
3. If at the point of sale you don’t know when your car was last serviced, or has incomplete/no service history, you need to get a full service carried out within 6,000 miles or 6 months of purchase, whichever is sooner. This service can be carried out without charge at a LLS4U Service Centre. (See Servicing Terms and Conditions.)
4. If you do not have your car serviced at a LLS4U Service Centre, you must provide proof that it has been serviced. We will need to see invoices and receipts – we cannot accept a stamp in a service book on its own as proof of service.
5. If you choose not to take advantage of the servicing included in this package at a LLS4U Service Centre, we recommend you use a VAT registered garage. Please note that we will not cover the cost of your service if you choose not to use a LLS4U Service Centre.
6. If you choose to get your car serviced or repaired somewhere other than a LLS4U Service Centre, we cannot take any responsibility for the quality of the service or repair, and any problems you experience should be raised directly with the garage who undertook the work.
7. If you fall behind in the servicing or maintenance of your car, please contact Customer Service on 01708 55 66 49*. We will do our best to offer a revalidation inspection which will bring your servicing up to date and ensure that your car remains covered under the LLS4U Guarantee.
8. Failure to service your car in accordance with 1-6 above may result in a claim being declined.
9. You must contact us immediately on a fault first occurring or as soon as reasonably practicable.
10. If you bring your car to a LLS4U Service Centre, we will undertake any exploratory, diagnostic or dismantling work required for a nominal fee of £50. If however, we need to send your car to a specialist for further diagnosis further charges may be incurred – we’ll keep you updated should this happen. If your claim is subsequently authorised, the cost of the exploratory, diagnostic or dismantling work will be reimbursed to you providing this cost, plus the cost of repair, falls within the claims limit. If you choose to use a different garage, you will be responsible for authorising and paying for any exploratory, diagnostic or dismantling work. Only exploratory, diagnostic or dismantling costs which are both necessary and reasonable will be reimbursed and if no fault is found, or the fault is not covered by the Guarantee, we will not reimburse you. You are strongly advised to get an estimate for any exploratory, diagnostic or dismantling work before commissioning such work. We recommend you speak to our Customer Service team on 01708 55 66 49* as soon as you experience a problem, so that we can help you choose the best way of sorting it out quickly.
11. If your vehicle is dismantled, and you do not wish us to carry out the repair, reassembly charges may apply.
12. We prefer you to use a LLS4U Service Centre or one of our network garages as they can be instantly authorised to carry out any approved repairs. We pay them directly so you don’t have to worry about having to claim the money back from us. If you do choose to use a different repairer, we will only pay up to £40.00 per hour for non-franchised and £50.00 per hour for franchised garages, and only up to the ICME published repair times. Any labour costs that exceed these prices and times will not be covered under the LLS4U Guarantee.
13. LLS4U retains the right to instruct an independent engineer to inspect your car before and/or after any repair or replacement is carried out.
14. LLS4U has the right to specify the use of guaranteed reconditioned or exchanged units where reasonable to do so.
15. The maximum limit applies clime according to the warranty terms and condition.
16. If you travel abroad in your car you must take out appropriate breakdown cover as the Guarantee will not cover the costs associated with transferring your car back to the UK. If you have to have your car repaired abroad because the repair is essential, you will have to pay for the repair yourself and we can process the claim when you arrive back in the UK. You will need to provide us with appropriate documentation showing the cause of the failure and the cost of repair. Any foreign documents must be accompanied by an English translation. If a part is replaced you must keep the old part so that we can inspect it if we need to. We recommend that you try to contact us from abroad by telephoning Customer Service on 01708 55 66 49* so that we can provide as much assistance to you as possible.
17. The terms of this Guarantee do not affect your statutory rights and the Guarantee is given in addition to your legal rights in relation to goods which are faulty or which otherwise do not conform with their description.
18. All cancellation requests for the extended warranty must be put in writing and directed to: Customer Services Department, LLS4U LTD, Frederick Road, Rainham, Essex, RM13 8NS within 30 days of purchase.
19. The total mileage under this Guarantee must not exceed 10,000 miles under the 1 year Guarantee, 30,000 miles under the 3 year Guarantee, 40,000 miles under the 4 year Guarantee and 50,000 miles under the 5 year Guarantee.
20. Your LLS4U Guarantee will automatically expire once the maximum mileage limit has been exceeded.

Extended Warranty Exclusions
It’s easier for us to list what we don’t cover rather than everything that we do! All aspects of this warranty Package are limited to the term of the warrantee or the mileage limit specified on the inside front cover of this booklet, whichever is sooner.
The following are expressly excluded:
• Wear and tear, deterioration, workshop consumables and serviceable items such as oil and other fluids; spark plugs; glow plugs; filters (including Diesel Particulate Filters); valves and gaskets; ancillary drive belts; brake discs/pads; fuses; light units/bulbs; tyres; wiper blades; shock absorbers; Macpherson struts; exhaust systems, including catalytic converters; batteries; clutch facings; routine checks/adjustments/calibrations and software updates; flywheels and dual mass flywheels; wheel bearings, seals, connectors and bushes; pipes; hoses; nuts and bolts; handles; hinges; locks; cables and wires.
• Trim and bodywork including; seats (covers, frames, springs, seatbelts, headrests and seat adjusters); bumpers; mouldings; paint; sheet metal; front and rear windscreens; body seals; aerials; wheels.
• In car entertainment, safety and security including Bluetooth; SatNav systems; radio/CD players; parking aids and sensors; keys and remote key fobs; tracker systems; immobilisers.
• Faulty manufacture or design including cabriolet water ingress.
• Road traffic accident or any other accidental damage.
• The full cost of repairs (authorised or unauthorised) that have been carried out by a person, company or business connected with you.
• Any non-mechanical or non-electrical part.

The remainder of our exclusions can be protected against by ensuring you look after your car, stick to the manufacturer’s recommendations on maintaining your vehicle and don’t misuse or
abuse your vehicle. We expressly exclude:
• Any claim if your car is used in any sort of competition, rally or racing of any kind.
• Any loss or damage as a result of alteration or modification to the manufacturer’s specification carried out by you or with your knowledge and/or consent.
• Any claim for loss where the odometer has been tampered with, altered or disconnected by you or with your knowledge and consent.
• Any loss or damage due to any type of fraud, misuse or any act of omission or negligence by you or any other user of the car.
• Use of incorrect fuel grade or contaminated fuel.
• Driver abuse.
• Component failure due to lack of lubrication, failure to check other fluid levels and adjusting where necessary, or ignoring any warning signals, gauges or lights.
• This warrantee is for personal use only and does not cover business use (such as use as a taxi, for driving instruction, courier business etc.).
• Any parts which are corroded, melted, frozen, seized, and water-logged, blocked, damaged or have carbon build up.
• All damage caused by a failure to replace the cam belt in accordance with manufacturer’s recommendations.
• Any part that has not failed but is recommended by the manufacturer as good practice to replace or maintain.

1. Information About Us

This Site is operated by LLS4U Limited. We are registered in England and Wales under company number 06846805 and have our registered office at Frederick Road, Rainham, Essex, RM13 8NS. Our VAT number is GB 981 931 685.

2. Accessing This Site

1. We reserve the right to withdraw or amend the services we provide on this Site without notice. We will not be liable if for any reason this Site is unavailable at any time or for any period.
2. From time to time, we may restrict access to some parts of this Site, or this entire Site, to users who have registered with us.
3. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions.

3. Permitted Use

1. Subject to clause 3.2, you may print and download extracts from this Site for non-commercial use on the following basis:

1. No documents or related graphics on the Site are modified in any way;

2. No graphics on the Site are used separately from accompanying text; and

3. No copyright and trade mark notices are removed.

2. You agree not to:

1. Use any part of the materials on this Site for commercial purposes without obtaining a licence to do so from us or our licensors;

2. Copy, reproduce, distribute, republish, download, display, post or transmit in any form or by any means any content of this Site, except as permitted above;

3. Provide a link to this Site from any other website without obtaining our prior written consent.

4. Intellectual Property Rights

1. Unless otherwise specified, we are the owner or licensee of all intellectual property rights in the site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
2. Unless otherwise specified, the authors of the literary and artistic works in the materials contained in the Site have asserted their moral right pursuant to Section 77 of the Copyright Designs and Patents Act 1988 to be identified as the author of those works.

5. Reliance On Information Posted

1. The information contained in the material on this Site is for information purposes only and does not constitute advice. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any user of this Site, or by anyone who may be informed of any of its contents.
2. Subject to clause 5.3 and to the extent permitted by law, we hereby expressly exclude:

1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;

2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with use of this Site, including without limitation any liability for:

1. Loss of income or revenue;

2. Loss of business;

3. Loss of profits or contracts;

4. Loss of anticipated savings;

5. Loss of data;

6. Loss of goodwill;

7. Wasted management or office time and for any other loss or damage of any kind, however arising whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

3. We do not exclude liability for death or personal injury arising from our negligence nor any other liability which cannot be excluded or limited under applicable law.

6. Third Party Material.

This Site may contain material submitted and created by third parties including other Site users and third party data providers. We exclude all liability for any illegality arising from or error, omission or inaccuracy in such material and we take no responsibility for such material. You acknowledge that the provisions of these terms and conditions, including but not limited to clauses 3 and 5 apply to information provided by third party data providers and that you have no right to take any action against third party data providers as a result of your use of this Site.

7. Links from This Site

Where this Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them except as may be required by law.

8. Material Submitted By You

1. By submitting any material to us, you:

1. automatically grant us a royalty-free, perpetual, irrevocable licence to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content; and

2. Waive all your moral rights in such materials.

2. You acknowledge that we are not obliged to publish any material submitted by you.
3. You agree not to post any material:

1. That is threatening, defamatory, offensive, abusive, liable to incite racial hatred, discriminatory, blasphemous, pornographic, in breach of confidence, in breach of privacy; or
2. For which you have not obtained all necessary licences and/or approvals; or
3. Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK; or 4. Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

4. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting material in breach of clause 8.3.

9. Data Protection and Privacy

1. We process information about you in accordance with our Privacy Policy. By using this Site, you consent to such processing and you warrant to the best of your knowledge and belief that all data provided by you is accurate.
2. We hold a data protection registration and comply with the Data Protection Act 1998.

10. Validity

If any term, condition, or provision of these terms and conditions is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or impaired thereby.

11. Entire Agreement

These terms and conditions constitute the entire agreement between you and us relating to the subject matter herein.

12. Jurisdiction and Applicable Law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, this Site. These terms and conditions are governed by English Law.

13. Disclaimer

These terms govern the relationship between you and Mobile Interactive Group when you use our Service. Any reference to “you” or “your”, means you as user of the Service, any reference to “we”, “us”, “our” or “motors” is to Motors.co.uk. These terms set out important information regarding your rights, obligations and the restrictions that may apply when you use our service, and we recommend that you read this carefully before using the Service. These terms are legally binding between you and Mobile Interactive Group for your use of the services provided via SMS or the website. Please read them carefully. Every time you access the service via either the Website or SMS, you are confirming you accept and will comply with these terms. The terms set forward here are not transferable, and apply to you only. If you do not agree with any of our terms then you should not use our Service.

You can contact us with any questions, queries or complaints at Mobile Interactive Group. Customer Service: 01708 55 66 49.

Consumer valuations by SMS

These terms were last updated on 01/08/2014. We reserve the right to amend the charges for the Service at any time. We reserve the right to amend these terms at any time. We will provide notice of this via the website. However, it is your responsibility to ensure you review these terms regularly to familiarize yourself with any changes. We will not file or store a copy of these terms for each interaction on transaction by you via the Website. We therefore recommend that you print and store or save a copy of these terms for future reference.

Advertiser Terms and Conditions

Terms & Conditions

Seller
1. Advertisements
  1. When advertising a car for sale in the “Sell Your Car” service, as seller you must:
    1. offer the car for sale on genuine terms;
    2. be in possession of the car and in a position to pass title to it free from any charge or other third party interest;
    3. provide information about the car which is true, accurate, complete and is not misleading;
    4. be a private seller and not acting in the course of a business and not be acting directly or indirectly on behalf of any motor dealer;
    5. Not post any material on the Site which is obscene, defamatory, abusive, threatening, misleading, and illegal or that infringes the rights of third parties.
  2. We cannot guarantee that the Site will only contain material which is compliant with these Terms. If you fail to comply with these Terms we reserve the right to deny you use of all or any parts of the site.
  3. You agree to pay the fees specified by us for providing you with any service offered through the Site in accordance with the payment terms (as varied from time to time) set out in the Site. In respect of the fees for advertising your car for sale on the Site, the fees are payable irrespective of whether or not you sell your car via the Site and, unless we otherwise agree, fees are not refundable if you decide to remove your advertisement part way through the period during which it was to have been posted on the Site. Payment for cars and other products and services of third parties will be made on the applicable terms and conditions of the relevant third party.
  4. You will not be able to cancel the contract between us relating to the advertisement of your car on the Site under the Consumer Protection (Distance Selling) Regulations 2000 (or any equivalent legislation in your jurisdiction) once you have been given access to post your advertisement on the Site.
Registration as an authorised user
1. In order to advertise on, or make any purchases via, the Site you will need to register as an authorised user. Authorised users must be at least 18 years of age.
2. You must ensure that the details provided by you on registration or at any time thereafter are correct and complete and inform us immediately if there are any changes to those details.
3. When you register to use the Site you will be asked to provide your name, e-mail address and create a password. Your password is unique to you and you must keep it confidential and not disclose it to anyone. You are responsible for all activities and orders that occur or are submitted through the use of your password. If you know or suspect that someone else knows your password you must notify us immediately.
4. if we have reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account.
Links and third party material
1. Parts of the Site may contain material provided by third party product or service providers, advertisers or sponsoring organisations. Third party product and service providers, advertisers and sponsors are responsible for ensuring that all material submitted for inclusion on the Site complies with all relevant laws and codes. We will not be responsible if any such material is untrue, inaccurate, and incomplete and/or contains errors and we disclaim all liability and responsibility arising from any reliance you place on such material.
2. Any material on the Site may be out of date at any given time and, whilst we endeavour to keep material up to date, we are under no obligation to so. Material on the Site may be subject to change at any time.
3. The Site contains links to other websites. When you activate any of these links, you will leave the Site and we accept no responsibility for the availability or content of any linked websites or for any loss or damage that may arise from your use of them. The links are provided for your convenience and any such link does not imply endorsement by us of a website or any association with the operators of a website.