Frequently Asked Questions
Welcome to our FAQ section. Here you should be able to find answers to most questions you may need to ask about the services we provide. If you are not satisfied with one of the answers, or your question is not listed, then please contact us directly.
Do I need to make an appointment to visit a LLS4U showroom?
Yes. You can make an appointment whenever it suits you. Check our website for individual site opening hours. If we are expecting your arrival, however, we can make sure we have someone available to answer all your questions straight away. So if you’re going to be in a hurry, or you want to test drive a specific car, the safest option might be to make an appointment.
When are you open?
Our showroom opening from 9.30am to 6.30pm Monday to Saturday. Appointments are available on request for Sunday and Bank Holidays.
What documents do I need in order to take a test drive?
To test drive any of our cars in stock, all you need to bring with you is your driving licence (parts, card & counterpart)
What do I need to bring with me when I buy a car?
To drive your car away on the day of purchase, you’ll need to bring your driving licence (including the counterpart), a utility bill showing your current address dated within the last three months and a proof of signature. We may also require recent wage slips (if you’re arranging finance for your car), documents for your old car (if you’re part exchanging) and your current insurance details.
If I buy today, will I be insured?
We understand that you’ll want to drive your next car home as soon as possible, but you have to provide a copy of your insurance to drive off.
Do LLS4U cars come with a warrantee?
We aim to provide every customer with the reassurance and level of service that should come as standard when you’re buying a used car. Every LLS4U car comes with a comprehensive three month guarantee*, and extended guarantees of up to three years are also available. All of our cars have a full and thorough pre-sale mechanical inspection covering bodywork, engine, brakes and tyres.
Finance queries
I don’t have a deposit – can I get finance?
Usually, yes. Many of LLS4U’s flexible finance solutions are geared towards customers with low deposits or even no deposit at all from our panel of lenders, although in some circumstances one may be required. This will depend on your personal financial circumstances.
I have poor credit rating/CCJs – can I get finance?
We try to cater for all types of customers and have an extensive panel of finance companies to support this. Often, with just one issue or a generally weak credit rating, we can supply a financial solution to help you purchase a car. This will depend on your overall financial circumstances, but get in touch and we’ll do our best to help.
I have outstanding finance on my current car – can you help me?
Usually, yes. LLS4U’s flexible finance solutions help you manage your way out of existing finance agreements and into a new car with Carcraft. Again, it partially depends on your overall financial circumstances, so contact us and we’ll see how we can help.
I’m a student – can I get finance?
This will depend on your overall personal circumstances, so please get in touch and we’ll do our best to help.
I’m unemployed – can I get finance?
If you are just unemployed at present, it is unlikely, but if you are unemployed due to disability or you act as a carer then it’s possible. It really depends on your overall personal circumstances, so get in touch and we’ll see what we can do to help.
Part-exchange queries
Will you take my old car in part-exchange?
To help make things as affordable as possible, LLS4U may take your old car in part-exchange. We’ll accept your car as a deposit against any vehicle in stock.
What do I need to bring for my part-exchange car?
All we ask is that you bring your log book (V5), MOT certificate (if it has one) and any other documentation, such as the owner’s handbook, the car’s service record, spare keys and radio codes & wheel unlocking nut.
Can I sell my car in your website?
Yes. You can sell your car in LLS4U website. Just visit http://lls4u.com/sell-your-used-car and click on sell my car and fill all the information required.
Do I get charge for selling my car in LLS4U website ?
No. It is free but we will inform you if there are any small fees that may apply.
Can I keep my car at my address while advertising in LLS4U website?
No. We need the car in our showroom, before you put it in our website.
Collection and use of data
Any personal data you provide will be held securely and in accordance with the Data Protection Act 1998.
We will use your personal data for the purpose(s) for which you have provided. It may also be used for marketing, offering renewals, research and statistical purposes and crime prevention. We may however need to disclose personal data to a third party so that the service you requested could be provided. Your data may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing compliance with any regulatory rules/codes.
If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us to be able to process their personal data (including any sensitive personal data) and also that you have told them who we are and what we will use their data for, as set out in this notice.
In the case of personal data, with limited exceptions, you have the right to access and if necessary rectify information held about you by formal written application to LLS4U Ltd, 128 Frederick Road, Rainham, RM13 8NS.
By providing us with your personal data and contact details, you consent to the use of that data and to being contacted by LLS4U LTD.
Customer care
In the unlikely event that you are unable to reach a satisfactory conclusion, we will be happy to investigate further until the matter is resolved. Please note that we will require evidence of any transactions before we are able to investigate. Therefore, it is imperative that your details are kept accurate and up to date.
Prices
Personal car leasing and personal contract Hire prices on the website are exclusive of VAT at the current rate. All contract hire & used car sales are subject to VAT at the current rate.
All quotations include road fund license for the period of the contract unless otherwise specified in a contract hire agreement or sale receipts.
Maintenance includes all routine maintenance, servicing, tyres, punctures and all necessary repairs with the exception of accident damage and damage caused through negligence, All customers must check the term of the contract before signing.
Pricing is correct at time of publication.
Prices are subject to rises at any time by LLS4U LIMITED.
Website prices are for illustration purposes and do not constitute a formal offer or contract.
All contract hire applications are subject to credit check.
Errors and Omissions excluded
Vehicle Data
This websites vehicle data which includes the image, options available specifications, performance etc are supplied by CAP Automotive. This information is updated regularly to ensure the highest accuracy however this information should be used as a rough guide and should not be used to make a decision. We recommend going for a test drive, visiting lls4u websites and so on to make an informed decision.
All images are for illustration purposes only.
Delivery
Delivery time frames are subject to credit acceptance, documentation fee payment, all forms being signed and returned and for personal car leasing and contract hire is subject to the cooling off period being completed. A delivery day and time cannot be issued and fulfilled unless every steps of the contract is completed.
The Financial Services Authority
The Financial Services Authority (FSA) is an independent non-governmental body, given statutory powers by the Financial Services and Markets Act 2000 and is a company limited by guarantee and financed by the financial services industry.
NB: More information on the Financial Services and Markets Act 2000 can be found on the Office of Public Sector Information website.
The Treasury appoints the FSA Board, which currently consists of a Chairman, a Chief Executive Officer, three Managing Directors, and 9 non-executive directors (including a lead non-executive member, the Deputy Chairman). This Board sets the overall policy, but day-to-day decisions and management of the staff are the responsibility of the Executive.
The FSA is accountable to Treasury Ministers, and through them to Parliament. It is operationally independent of Government and is funded entirely by the firms it regulates. The FSA is an open and transparent organisation and provides full information for firms, consumers and others about its objectives, plans, policies and rules, including through this website. An area of this website provides information specifically for consumers on financial products, regulation and their rights.
Cookies and your privacy
Your personal information is being processed by LLS4U LTD. Lls4u respects your privacy and is committed to protecting your personal information. We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in our processing of your personal information. This Privacy Notice relates to our use of any personal information you provide to us through the LLS4U LTD of websites and/or other services provided by LLS4U LTD.
In order to provide you with the full range of services, we may request and/or record information about you. This privacy notice explains the following:
# the type of information we collect;
# how the information is used;
# when we may contact you;
# whether we will disclose your details to anyone else; and
# the use of cookies.
LLS4U LTD websites contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy notices and we encourage you to review them. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
In order to enable us to provide you with a personalised browsing experience, this website uses ‘cookie’ information collection technology. “Cookies” are small pieces of information that are issued to your computer when you enter a website. Cookies are stored by your browser on your computer’s hard drive, and they can be used for a wide range of purposes, such as identifying your computer’s previous visits to a website, and to ascertain the most popular features of a website.
This website uses cookies as they enable us to identify your computer when you visit the website. For example, cookies can make it possible for us to identify and automatically log in registered users of certain services on the website without the need for us to ask users for their registration details and password each time they visit. We also use cookies to develop a clearer picture of which parts of the website are the most popular to its visitors, and your preferences. Cookies are also used in behavioural advertising to identify users who share a particular interest so that they can be served more relevant adverts.
If you wish to know more about cookies and how companies like LLS4U LTD use them, please visit www.youronlinechoices.com or www.allaboutcookies.org. Information on these websites will assist you in exercising your privacy rights providing guidance on how to opt-out of future access or continued storage of information via cookies.
Following recent revisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 relating to the notification and use of cookies LLS4U LTD is currently working towards implementing the new requirements in line with guidance provided by The Information Commissioner’s Office.
